STORE POLICY

Returns

 

There are two different types of returns. Either the shipping carrier will return an order, or the customer will.

 

Returned by the shipping carrier:

 

If the carrier is not able to deliver the items to the provided address, they will return them to Printful: On-Demand Print & Embroidery Fulfilment and Warehousing. There are two common reasons for items to be returned by the carrier: 

 

  • 1. Wrong Address - The customer provides an address that is considered insufficient by the courier. a1000faces will not be responsible for refunds, shipment, or other costs due to customer error, therefore, make sure the address provided is complete. Remember to include apartment numbers and zip codes and double check the digits.
     

  • 2. Unclaimed items - If the customer does not collect the item at the given address, it will be returned. In most cases, the shipment will be returned to Printful as it is the default return address. If the customer chooses to reship the items to a correct address, a1000faces will not be responsible for reshipment costs to an updated address.

 

Returned by the customer:

 

The other reason for returns is when the end customer returns the ordered items. Usually, this is due to the incorrect size being ordered. Please contact                                            before returning any products, as Printful does not refund orders for buyer’s remorse. Customers need to ensure that they understand the sizing before ordering, as a1000faces also does not refund orders for buyer’s remorse. The a1000faces shop may allow size exchanges at the discretion of a1000faces and at the customer's expense (customer will place a new order for updated size and size exchanges).

 

2. Sizing Charts

 

Different brands manufacture their products differently, using different sizing. Customers order products with a general idea of how the selected size should fit. Medium to fit like their other mediums. However, one manufacturer might not go by the same sizing chart as another. This can create some confusion when the ordered size does not fit as expected. Sizing guide is added to products on the store to remove any confusion.

 

Therefore, customers are strongly advised to check the sizing guide properly before making an order.

 

3. Damaged items

 

It is possible that the customer might receive a damaged item, which may be due to a manufacturer’s error, fulfilment error or damaged during shipping. If the customer receives a damaged or defected item, Printful always take full responsibility and provide a free replacement. The first thing to do is provide photos of the unsatisfactory product and the packing slip to                              . Printful customer support will be able to get back quicker when photos are attached.

 

4. “Lost in Transit” items

 

This is most common with international shipments sent without international tracking but sometimes happens with domestic orders as well. Usually, you will see limited or no entries to the tracking log from the link that the Courier provides. This shows that the package might be lost. With international orders, since the package has no international tracking, it does not get scanned in each warehouse and location it arrives at, which makes it more prone to getting lost in transit. Domestic orders are more likely to be lost somewhere along the way to its next scanning point. In this case, a1000faces will get in touch with Printful support team to resolve the issue. Customers must ensure they provide the right address. a1000faces shop or Printful is not responsible for lost in transit items due to incorrect information provided by the customer.

 

5. International orders

 

If the particular shipment had international tracking, yet it seems to be lost, here’s what you do. Customers should open up the tracking link in the shipping confirmation e-mail and copy the tracking number given. This is the local tracking number that a vendor uses for the item once it arrives in the end customer’s country. Customers can use this number to get in touch with their local post. Once customers reference the local tracking number, the post should be able to determine the current whereabouts of the package. If customer can’t find the items, a1000faces shop will submit an official problem report to Printful Customer Support, who will investigate the case and offer a solution.

 

Shipping Policies

 

6. Refund

 

Where eligible (See Section 1: Returns), we will offer a full refund for all purchases made on our website. Customers are eligible for a full reimbursement within 14 calendar days of your purchase. After the 14-day period you will no longer be eligible and won't be able to receive a refund. We therefore encourage our customers to try the product in the first two weeks after their purchase to ensure it fits your needs. If you have any additional questions or would like to request a refund, feel free to contact us on 


7. Shipping Times

 

Here are our estimated shipping delivery times:

 

USA: 5­ - 8 business days

Canada: 6­ - 12 business days

World: 10 - ­20 business days

Your order will be sent out on average within 3 days of ordering.

 

8. International shipping:

 

International shipments may incur customs fees. The customs policy is different in each country, and the fee is usually based on a variety of factors like weight, value, and size. We do not take responsibility for customs fees. You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel 

a1000faces has no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

 

9. Order never arrived:

 

If your order didn't end up arriving, be sure to let us know. First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, we would be happy to send you another order to the correct address, however, it will have to be at your cost.

If the shipping address was correct, get in touch with us at project@a1000faces.com                  making sure you quote your order number. We will get in contact with Printful and see what can be done.

 

10. Returns policies

 

Damaged items:

 

The last thing we want is for you to be stuck with a damaged item. If an order arrives damaged, then please get in touch at  project@a1000faces.com  with a photo within a week.

 

Wrong size:

If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabelled. Let us know and we'll get you sorted out. If you'd like a different size, get in touch with us at project@a1000faces.com  and we'll let you know what your next steps are.

 

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product is received. For packages lost in transit, all claims must be submitted no more than 4 weeks after the estimated delivery date. 

If you purchase an item of clothing from the store, can you please a copy of you wearing the clothing to project@a1000faces.com. We will pick randomly the photos to use on the website.